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Beyond the traditional EMS basic services – the three pillars of “development, production and after-sales service” – there are a number of processes running in the background – backstage services – that must be performed and organised. Coordination of “who must deliver what?” between customers and EMS partners is necessary and must be custom ordered. This helps avoid serious consequences arising from a lack of services or services that are asynchronously performed by both parties. Responsibility is controlled and assigned. However, product responsibility always resides with the IP owner.
The brochure highlights hidden services such as product change notification (PCN), risk management, product compliance, data preparation, functional safety or validation/requalification. With previous described services services product lifecycle management (PLM), new product introduction (NPI), materials management and obsolescence management a comprehensive picture of the "hidden services" of an EMS Provider is given.